Terms & Conditions
We are specialist family solicitors based in Oxford but obviously this website does not constitute legal advice. No warranty express or implied is offered in the information given. Comments described as “testimonials” are genuine testimonials from clients. Comments under “case studies” are examples for illustration only. We take no responsibility for any loss or damage from the use of this website or links to other sites.
Complaints
Family First is committed to a very high level of client service and satisfaction. If you feel we have not met this standard then here is the procedure in place which details how we handle complaints:
- We have eight weeks to resolve your complaint internally.
- In the first instance, please try to resolve your complaint directly with your lawyer. If that is not possible then please submit your complaint in writing to our Complaints Officer, Ursula Rice, at our postal address (New Barclay House, 234 Botley Road, Oxford OX2 0HP) or at ursula@familyfirstsolicitors.co.uk
- Once we have received your complaint in writing we will acknowledge receipt of your complaint within three days.
- The Complaints Officer will make findings about your complaint and decide whether it should be upheld within 21 days.
- If you are not satisfied with the outcome then you should appeal the findings within seven days directly to us, setting out where you think the decision we made was wrong.
- It will be reconsidered 21 days after you appealed.
- If you remain unsatisfied with the outcome then please contact the Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ or online at https://www.legalombudsman.org.uk/contact-us/
- Please note you need to contact the Ombudsman within 6 months of our final written outcome letter to you and within 6 years of the act or omissions about which you are complaining.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Registration Details
Family First and Family First Solicitors are trading names of Family First Solicitors Limited who are authorised and regulated by the Solicitors Regulation Authority, SRA number 592177.
We are registered in England and Wales and our Company number is 8344630.
Our registered office is New Barclay House, 234 Botley Road, Oxford OX2 0HP
A full list of Directors is available by written application to our registered office.